Dear Smartways Customers,

Thankyou for your ongoing loyalty and business as we work together delivering patient outcomes every hour of every day.

Smartways is proud to report that through June Smartways achieved record on time delivery, this is reflective of collaboration with our customers and a tremendous amount of hard work from the Smartways team & drivers

Darwin - Smartways is pleased to announce that commencing in August we will have our own facility and driver on the ground in Darwin. There will be no changes to your rates just an improvement in services

Regional Victoria – In order to reduce the cost for our customers and improve services, in September we will launch 3 x new regional runs in Victoria, these will include our call in service.
When live you will see this new service added to your rate card and book in screen.

Commencing August 1, Smartways will introduce a Direct Drive Service, several years ago Smartways replaced this service with “same day drive”. Both are for regional drives, although the ETA will be vastly different, Same Day Drive is generally to arrive “same day”, whereas a Direct Drive is the equivalent to a POT for regional Australia. This service is new and will be a premium to your existing service. For ETAs simply use the book-in screen to compare the different between Same Day Drive and Direct Drive.

In order to continue our commitment to the best possible service levels for patients Smartways is pleased to announce a new dedicated ‘critical services team’. This team will operate 24/5 and look after POT / Next Flight / Same Day Drives / Regional Drives. This change will improve our already proactive monitoring of critical jobs to avoid issues before they affect patients and also proactive communicate potential issues before they affect patients.

The team will officially commence in August and you can contact this team directly via phone by dialling our normal phone number XXXXX or through the normal email XXXX

In light of cost pressures on critical services, particularly airfreight costs for next flights, and the cost of Tolls for POTs, there will be a small change in price of these services to ensure Smartways can continue at the high standard, if this applies to your account you will receive a specific email with specific details

Whilst Smartways has always transported biological, life science and temperature control substances, Smartways has received a lot of market feedback that we should also add temperature control packaging and temperature control monitoring service.

Behind the scenes we have recently built 2 x facilities in Sydney & Melbourne with these new Smart Services ready to be offered soon. During August you will receive a full update of these services.

Regards,

Joe Taylor | CEO
M  +61 424 795 262
E    joe.taylor@smartwayslfl.com

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